Privacy Policy
Effective Date: February 01, 2025
Your privacy is important to us.
Information We Collect
We may collect:
Name
Phone Number
Address
Company Name
Billing Information
Location
Device Information
IP Address
Browser Information
How We Use Information
We use your information to:
Deliver services
Process orders
Improve customer support
Send updates
Improve website performance
Prevent fraud
Cookies
Our website uses cookies for:
Login sessions
Analytics
Performance
Security
User preferences
You may disable cookies through your browser.
Data Security
We implement reasonable security measures to protect your personal information.
Sharing Information
We do not sell your personal information.
Information may only be shared with:
Payment providers
Courier companies
Service Providers
Government authorities when legally required
User Rights
Users may:
Request access
Update information
Request deletion
Withdraw consent where applicable
Data Retention
Information is retained only as long as necessary for business and legal purposes.
Children's Privacy
Our services are not intended for children under 13 years of age.
Changes
This Privacy Policy may be updated periodically.
Refund & Cancellation Policy
Customers may request cancellation before service delivery or shipment.
Software development, customized applications, website development, and digital services are generally non-refundable once work has commenced.
Refunds for eligible products will be processed after inspection and approval.
Approved refunds are typically processed within 7–14 business days.
Shipping & Delivery Policy
Physical products are delivered throughout Nepal.
Delivery times:
Kathmandu Valley: 1–3 Business Days
Outside Valley: 2–7 Business Days
Delivery time may vary due to weather, strikes, holidays, or courier delays.
Digital products are generally delivered electronically after payment confirmation.
Warranty Policy
Warranty depends on the manufacturer.
Warranty does not cover:
Physical damage
Liquid damage
Power surge
Unauthorized repair
Customer negligence
Original invoice may be required for warranty claims.
Cookie Policy
We use cookies to:
Improve user experience
Analyze traffic
Store preferences
Enhance security
Users can disable cookies in browser settings.
Disclaimer
All information on this website is provided in good faith.
While we strive for accuracy, Xittoo Tech Pvt. Ltd. makes no guarantees regarding:
Completeness
Accuracy
Availability
Reliability
Products, prices, and services may change without notice.
Additional pages you should consider
For a professional IT company website, it's also advisable to include:
Service Level Agreement (SLA) – especially for AMC, hosting, and enterprise support.
Xittoo Sewa Terms of Service – specific terms for your marketplace platform, including customer, service provider, and freelancer obligations.
Acceptable Use Policy (AUP) – for software, hosting, and digital services.
Vendor/Service Provider Agreement – for businesses and technicians joining Xittoo Sewa.